Helpline Volunteer

What the Role Involves

Although not a crisis line, our helpline is available 24 hours a day. Volunteers work on the helpline between 10am-7pm.

Volunteers are asked to complete one volunteer shift, a minimum of 2 hours a week within the core opening hours. Our volunteers provide scheduled support calls at an agreed time with the client, on a weekly basis. These calls last on average 30 minutes.

Helpline Volunteers

The helpline is a powerful service for clients needing someone to talk to. It requires the use of focused listening skills to build rapport with clients, to promote their wellbeing and explore the impact of trauma from sexual violence in a safe environment.

Our volunteers are expected to:

  • Understand, respect and uphold the ethos of SARAC and its work with survivors.
  • Abide by Confidentiality and Data Protection policies and procedures
  • Follow all SARAC policies and procedures
  • Consistently contact allocated clients every week
  • Accurately complete relevant documentation either online or paper based
  • Report any safeguarding concerns to the designated safeguarding officers
  • Provide 2 references
  • Complete a DBS (SARAC support completion and payment for this)

Please return your completed application by 17th April

The closing date for applications is the 17.04.22

Interviews will take place W/C 26th April 2022

We look forward to hearing from you!

The SARAC Team