sarac recognises the personal worth and individuality of clients.
sarac supports each person’s right to access a non-judgemental, respectful, consultative and transparent service.
Clients have the right to:
- be treated with dignity, compassion and respect;
- be offered a non-judgemental service;
- be informed of the services available;
- be provided with best practice interventions;
- have culture, class, age, ability and sexual preference respected; and
- be treated with respect no matter what their background or experience when accessing services.
sarac supports and encourages any client’s right to provide feedback on the service, including complaining if they feel that the service provided has not been appropriate.
When accessing telephone and other services, the organisation requests that clients:
- access the service for interventions relating to sexual assault and/or rape;
- do not threaten, or be aggressive or abusive to staff;
- be truthful and forthcoming with personal details when consulted in the development phase of a support plan;
- work towards the achievement of negotiated goals;
- abide by the boundaries set in the support plan; and
- provide non-identifying statistical data to the organisation for accountability purposes.